Please let us know before returning any items by emailing us firstname.lastname@example.org or using the contact form. Include your name, order reference and items you want to return/exchange in your message.
Returned items must be sent back within 14 days from you receiving the order. Returned items must be in a saleable condition, unwashed in the original packaging and include all labels and tags. All items will be inspected upon return. You can exchange the item to same, but different size, free of charge. Otherwise return costs are charged based on the package size.
Important! Keep the return receipt you get from the post office until you get a refund confirmation from us.
2,90 letters. Maximum package size 250 mm x 353 mm x 30 mm.
4,90 post packages. Everything else exceeding the letter measurements.
Return fees are deducted from the refund total. If you chose an urgent delivery for your order, additional urgent delivery fees are not refunded.
You can change the item once to same, but different size item free of charge.
Always contact us before returning any items. We charge 10,80 € fee for shipping charges for any unclaimed packages returned to us by the Postal Service.
Return postage costs are the responsibility of the customer. If you're returning goods from outside the EU make sure the package is clearly marked 'RETURNED GOODS: MERCHANDISE FOR EXCHANGE' or 'RETURNED GOODS: MERCHANDISE FOR REFUND' as this will avoid any delays and incorrect Customs & Duty charges being applied.
After receiving the return package, we will fully refund the cost of the items. Shipping fees and possible urgent delivery fees are not returned.
Please let us know before returning items by emailing us or using the returns & exchanges form. After we receive your notification, we will give you further instructions.
When returning items, tell us: