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Terms and conditions 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. All prices are in euros and include VAT 24%.

Delivery charges

Standard shipping in Finland 4,90 € / order. Other shipping options available for extra charge.

Delivery to EU 24,90 € / order. 

International delivery EU 28,15 € / order. 

Payment options and fees


Finland payments:

  • Online bank payment. No extra fees.
  • Credit cards. No extra fees.
  • Jousto Invoice. Invoice fee 4,90 €.
  • Collector Invoice and part payment. Invoice fee 2,90 € and monthly account fee 2,95 € / month.
  • Orders via telephone and email / bank transfer

International payments:

  • Credit cards: Visa, Visa Electron, MasterCard, Eurocard, Diners Club and JCB. No extra fees.
  • Paypal account and credit cards. No extra fees.
  • Bank transfer. No extra fees.

Estimated delivery times

Finland deliveries

Delivery times can be found here: https://www.babypanda.fi/en/sivut/delivery.html. Please read the page carefully before ordering.

International deliveries

We ship worldwide. Your order is processed within 3-6 business days and shipped via Finland Posti.

Estimated Posti delivery times based on surveys:

  • Nordic countries 7-14 business days
  • other European countries 8-16 business days
  • other countries: major cities starting from 12 business days

The time required by potential customs procedures is not included in the estimated delivery speed.

Customs charges

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Damaged/missing shipping

Please contact our customer service at asiakaspalvelu@babypanda.fi

Customer returns

Returned items must be sent back within 14 days from you receiving the order. Returned items must be in a saleable condition, unwashed in the original packaging and include all labels and tags. All items will be inspected upon return. Return packages are charged according to package size. Exchanges are free. More information and customer return form can be found here.